We respect your privacy and are committed to protecting your personal data. Please read this policy carefully to understand how we handle your information.
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us or supervisory authorities in the event you have a complaint.
Note: This policy relates to our handling of your personal data. It covers your use of our website and services provided by Hyper Matrix (Cyber Code IT Solutions).
This website is operated by Cyber Code IT Solutions, trading as Hyper Matrix. Our registered office is at No. 496, 1st Floor, Puttalam Road, Kurunegala, Sri Lanka.
We provide web hosting, domain registration, web development, and IT solutions services.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under applicable data protection laws including the Personal Data Protection Act of Sri Lanka, and we are responsible as the ‘controller’ of that personal information.
This privacy policy relates to your use of our website at hypermatrix.lk and any subdomains, including our client management portal.
Throughout our website we may link to other websites owned and operated by trusted third parties. These third-party websites may gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services, or post material to our website.
We collect this information either directly (such as when you register or purchase services) or indirectly (such as through your browsing activity while on our website).
The personal information we collect includes:
We use this personal information to:
Our services are not available to those aged 17 or under. This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information, we are required to have a legal basis for doing so. The legal bases we may rely on include:
| When | What We Collect | Why & How Long |
|---|---|---|
| When you register or update your profile. | Your name, company name, email address, phone number and address. | To create and manage your account. We rely on consent and legitimate interest. We will keep this until you request full deletion of your account. |
| When you browse our website or visit from a search engine or ad. | Your referrer, browsing history, location, search query. | To deliver, improve and update the services we provide and to detect fraud. We rely on legitimate interest. Kept until you request full deletion. |
| When you place an order. | Your IP address and order details. | Used for fraud checks. We rely on legitimate interests to protect against fraudulent activity. Kept until you request full deletion. |
| When registering or transferring a domain. | Name and contact information. | Domain registries require verified contact information. This data is added to WHOIS. We rely on legitimate interests and pursuance of contract. Kept until you request full deletion. |
| When you create a support request. | A log of all communication history, with timestamps and your location. | To offer high-quality customer support and track trouble tickets. We rely on legitimate interest. Kept until you request full deletion. |
| When you request a migration from another provider. | Old host login credentials. | To migrate data from your old provider to us. We rely on pursuance of a contract. Kept until the migration is complete. |
We will never sell your personal information or data to a third party.
However, we may share your personal data with affiliated companies or trusted third-party service providers in order to provide you with our services. These services include:
We only share your personal data as necessary for any third party to provide the services as requested. These third parties are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as specifically contracted.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We may need to transfer your personal information in the following circumstances:
Any transfer of your personal information will be subject to appropriate and suitable safeguards designed to help protect your privacy rights.
We will not otherwise transfer your personal data to any organisation that is not subject to appropriate data protection obligations.
We would like to send you information about our products and services and special offers which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant box when you register with us for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by adjusting your settings in the client area, or by contacting us at support@hypermatrix.lk. It may take up to 7 days for this to take effect.
Under applicable data protection law you have a number of important rights, including the rights to:
If you would like to exercise any of those rights, please contact us at support@hypermatrix.lk, providing enough information to identify you (such as your account number, username, and registration details) and a copy of proof of identity.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information. Please in the first instance contact us at support@hypermatrix.lk.
You also have the right to lodge a complaint with the relevant supervisory authority or data protection authority in your jurisdiction regarding our use of your personal data.
This website privacy policy was published on March 17, 2026 and last updated on March 17, 2026.
We may change this website privacy policy from time to time. When we do, we will inform you via email and update the “Last Updated” date at the top of this page.
Please contact us if you have any questions about this privacy notice or the information we hold about you:
See also: Terms of Service | Acceptable Usage Policy